211 Maryland Celebrates 211 Day

Governor Wes Moore has declared this Sunday as 211 Awareness Day in Maryland. The awareness day is to recognize the essential services provided by 211 Maryland. Last year, the hotline received over 270,000 calls from Marylanders experiencing immediate and ongoing challenges.

In 2023, 211 call specialists made over 133,000 connections for homelessness support, 77,000 for mental health services, and 67,000+ for utility assistance. By dialing 211, callers are connected with a skilled specialist who links them to local services such as rental assistance, food, utilities, and healthcare.

State Rep. Bonnie Cullison, District 19,  said “211 is a complimentary, confidential 24/7 information and referral hotline. In addition to providing information and referrals, over 20,000 Maryland residents benefited from supportive conversations through the 211 Health Check program.”

“For years, our region’s health and human service agencies have faced considerable challenges in linking our residents with the necessary services they require. We’re teaming up with 211 Maryland in an effort to change that,” said Nicole Morris, director of the Mid Shore Health Improvement Coalition.

“Our residents can conveniently connect with food, housing, transportation, and lots of other needed resources by dialing 211 and talking with a call specialist. This eliminates the need to remember an intricate web of phone numbers,” Morris said. “It also helps lessen the administrative burden for agencies within our region as we don’t need to maintain separate directories of services. Making sure our residents and agencies know about 211 is one of our priorities.”

Quinton Askew, President/CEO of the Maryland Information Network, which operates the 211 system in Maryland, advocates for the community to leverage this resource as needed. “In the past year, individuals turned to 211 not only for critical needs but also for everyday information such as child health screenings, job training, and free tax filing services,” stated Askew.

211 offers a comprehensive directory of local resources across the state, encompassing health and mental health support, insurance programs, support for older people and individuals with disabilities, Kinship care, home healthcare, transportation, and family support services. The hotline is accessible in 180 languages through translation services.

For more than 13 years, 211 Maryland, in collaboration with its Call Center Network Partners — United Way of Central Maryland, Life Crisis Center, Mental Health Association of Frederick County, and Community Crisis Services Incorporated — has been a cornerstone in connecting Marylanders with the health and human services they require. Anyone in need of support can dial 211 or visit 211md.org.

About 211 Maryland

211 Maryland oversees a statewide network of call centers, providing essential connections to Marylanders when they need it most. The Maryland Information Network, a 501(c)3 nonprofit, has powered 211 Maryland since 2010. 211 Maryland is part of the national 211 network.

About the Mid Shore’s ‘What’s the 211, Hon’ Campaign

‘What’s the 211, Hon’ is  a grassroots effort to connect Mid Shore residents to health and human services by calling 2-1-1. The Mid Shore Health Improvement Coalition partnered with 211 and community organizations for this campaign. https://211md.org/WHATS-THE-211/. To add your organization to the 211 resource database, you can complete this form.